Return Policy

Return Policy

KBT Playhouse Return Policy

Effective Date: 22/10/2024 At KBT Playhouse, your satisfaction and privacy are our top priorities. Please review our return policy below for important information regarding returns and exchanges.

General Return Policy

  1. Eligibility for Returns:
    • All sales on intimate items, including sex toys, lingerie, and accessories, are final due to hygiene and safety reasons.
    • Unopened, non-intimate items may be returned within 7 days of purchase.
  2. Exchanges and Refunds:
    • Immediate Refunds: If an item is found to be non-functional on the same day of purchase, please contact us immediately for a full refund or exchange.
    • Defective Items (Within 7 Days): If an item malfunctions within the first 7 days, we will offer a 25% discount on your next purchase. Please contact us to inform us of the issue within this timeframe.
    • If the defect is not reported within 7 days, the customer will be required to pay full price for any replacement or new purchase.
  3. Conditions for Returns:
    • For non-intimate items, they must be unopened, in their original packaging, and in resalable condition.
    • Proof of purchase is required for all returns.
  4. How to Initiate a Return:
    • For any return or exchange requests, please contact our customer service team at insert contact email or phone number. Include your order number and a brief explanation of the issue.
    • Our team will assist you through the return process.
  5. Refund Process:
    • Refunds will be processed to the original payment method once the returned item is received and inspected.
    • Please allow 5-7 business days for the refund to appear on your account.
  6. Shipping Costs:
    • Original shipping costs are non-refundable. Customers are responsible for return shipping fees unless the return is due to a mistake on our part (e.g., wrong item sent).

Privacy Assurance

Your privacy is of utmost importance to us. All returns and exchanges will be handled discreetly and confidentially.

Contact Us

For questions regarding our return policy or to initiate a return or exchange, please reach out to our customer service team at insert contact email or phone number. Thank you for choosing KBT Playhouse! We appreciate your business and are here to assist you.